• Must have working knowledge on GDS (any)
• Must have knowledge of working on GDS
• Must have knowledge of Refunds, Fares & pricing
• Travel certification is required.
• Must have knowledge of different fare and routing types
• Good communication skills
• Good Travel geographical knowledge
• Maintaining high accuracy, productivity standards and should have willingness
to learn.
• Will have interaction with clients through email for query resolution and
should build and maintain valuable working relationships with customers.
• Participate in process improvement initiatives, be flexible and change-ready
in a dynamic work environment.

RESPONSIBILITIES

* Handle travel bookings and related services using any major GDS (e.g.,
Amadeus, Sabre, Galileo).
* Process refunds, fares, and pricing accurately in accordance with company
policies and airline guidelines.




* Apply understanding of different fare rules, routing types, and ticketing
procedures to support customer requests.
* Engage with customers through email for query resolution, ensuring timely and
professional communication.
* Build and maintain positive working relationships with customers while
delivering exceptional service.
* Maintain high accuracy and productivity standards, ensuring error‑free work
and adherence to SLAs.
* Participate in process improvement initiatives to enhance operational
efficiency.
* Adapt to new processes and changes within a dynamic work environment with a
willingness to learn.

QUALIFICATIONS

Bachelor's/Master's in any stream 0-2 years

📌 Associate - Business Analyst (Gurugram)
🏢 EXL
📍 Gurugram