About The Role

Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, you'll be the voice restaurant owners and their staff hear when something isn't working — over call, WhatsApp, or in-app chat.

Responsibilities

Handle inbound support calls, WhatsApp messages, and chat queries from restaurant owners and staff
Walk new customers through onboarding — menu setup, printer setup, staff accounts
Troubleshoot billing, printing, and reporting issues, escalating to the technical team when needed
Log every issue clearly so patterns can be spotted and fixed at the product level
Follow up proactively with customers who haven't billed in a few days to check if they're stuck

Requirements

Clear,



patient communication in Hindi and English
Comfortable on the phone and typing quickly in chat
Basic comfort with using apps/software — you don't need to code, but you shouldn't be afraid of a settings screen
Calm under pressure — a restaurant mid-dinner-rush with a billing issue needs a fast, transparent answer

Benefits

Direct impact — you're the reason a struggling restaurant owner has a good day
Fixed working hours, no field travel required
Growth path into Support Lead or Customer Success as the team grows

📌 Customer Support Executive (Lucknow)
🏢 billzova
📍 Lucknow