Ensure that at the end of the month all reservation forms/reports & records are
neatly and accurately filed and stored.

· Ensure all Travel Agents and companies rate letters are filled
alphabetically.

· Incorporate guest preferences and other necessary details in guest history. To
use guest relations input also for this job.

· Determine daily room requirements by checking position and forecasting.

· Maintain proper room status control and upkeep of future availability in
coordination with Revenue Manager.

· All reservations requests to be confirmed in co-ordination with Revenue
Manager during high occupancy period.

· Coordinate with purchase for timely execution of purchase indents.

· Build and strengthen liaison with key people of companies and travel agents on
an ongoing basis• Handle incoming telephone calls.

• Handle incoming and outgoing correspondence of designated Banquet Sales
Managers.

• Responsible for assisting the managers in typing / filing correspondence such
as proposals, Letters of Agreement,

banquet event orders, group resumes, thank you letters,



post event summaries,
etc.

• Handle photocopying and distribution of all correspondence such as memos,
banquet event orders, Letters of

Agreement, resumes, etc. to concerned departments.

• Maintain a proper filing and trace system for the department.

• Responsible for maintaining the general tidiness of the department and
ensuring sufficient stock of stationery and other

office supplies.

• Be aware of event details related to the accounts of designated Banquet Sales
Managers.

• Assist the Banquet Sales Managers in liaising with other departments for
information (e.g. liaise with Banquet operations

for floor plans and equipment / liaise with the Chef for special menus, etc.).

• Maintain a positive understanding of clients serviced by designated Managers.

• Handle all incoming telephone and fax enquiries and provide initial
suggestions on sales enquiries.

• Handle guests’ requests independent

📌 C&E Coordinator (Gurugram)
🏢 HILTON
📍 Gurugram