Main Section

• To maintain a high customer service focus by approaching your job with the
customers always in mind.

• To have a positive impact, taking personal responsibility and initiative to
resolve issues, always clearly communicating with both customers and
colleagues.

• To be motivated and committed, approaching all tasks with enthusiasm and
seizing opportunities to learn recent skills or knowledge in order to improve your
personal performance.

• To be flexible, responding quickly and positively to changing requirements
including the performance of any tasks requested of you.

• To maintain high team focus by showing co-operation and support to colleagues
in the pursuit of team goals.

• To maintain an environment that promotes flair, creativity and consistency in
the quality of customer service delivery and presentation.

• To ensure that all Front Office related polices and guidelines are followed
and implemented.

• Staffing and Scheduling of the shift and allocation of duties.

• Implement systems and procedures that achieve higher cost efficiency and guest




satisfaction.

• Facilitate learning and development for all the team members of the outlet

• Performance Appraisal/ Management of the staff in the department.

• Maintain the Log Book and effective follow up system, Check the daily arrival
list and monitor all VIP movement.

• Ensure that the guest has a pleasant stay by supervision of;

o Room allocation

o Smooth Check In & Check Out

o Special requirements of the guest

• Co-ordinate with departments like Security and Housekeeping to ensure that all
the security, hygiene and aesthetic standards of the hotel are met.

• Act as a ‘One Point Contact’ for the guest; constantly interact with guests in
order to solicit feedback.

• Prepare reports on Occupancy, Average rates, Reservations etc.

• Monitor daily performance and manage revenue through revenue and yield
management techniques.

• Ensure through regular monitoring of SALT and feedback, prompt

📌 Assistant Front Office Manager (Gurugram)
🏢 HILTON
📍 Gurugram