Role Summary
MP&L; and Customer Service Team Leader is responsible for executing and continuously improving MP&L; (Materials Planning & Logistics) operations within MHXX. The role ensures alignment with global supply chain strategies while driving operational excellence in forecasting, inventory management, logistics planning, and customer service. This position plays a key role in enabling end-to-end supply chain visibility, optimizing service levels. The role requires cross-functional collaboration with key internal and external stakeholders, including GBTS, Customer Service, and 3PL providers, to drive operational efficiency, innovation, and customer satisfactionMain Tasks
Strategy & Continuous Improvement

Define and execute the MP&L; strategy for MHXX in alignment with global supply chain and business priorities.
Drive continuous improvement and innovation across all MP&L; processes to enhance efficiency, reduce costs, and improve service levels.

Inventory & Performance Management

Develop and implement inventory strategies for MHXX Distribution Centers.




Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.

End-to-End Supply Chain Execution

Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
Partner with GBTS (Global Business & Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
Cooperation with the BU / Sales and implementing/adopting global standards.

Customer Service & Stakeholder Man

📌 Logistics Planning& Fullfillment and Customer Service Team Leader (India)
🏢 MANN+HUMMEL
📍 India