ServiceNow Project Manager

Experience: 5–7 Years

Preferred Location- Jaipur/Noida

Role Overview

We are seeking a ServiceNow Project Manager with strong project delivery and client-facing experience to manage end-to-end ServiceNow implementation projects. This role requires strong delivery ownership, stakeholder management, proactive risk management, and a positive understanding of the ServiceNow implementation lifecycle.

The ideal candidate should be able to independently manage ServiceNow projects while effectively coordinating with customers, Solution Architects, Business Analysts, Developers, QA teams, and other stakeholders.

Key Responsibilities
- Manage ServiceNow implementation projects from initiation and planning through Go-Live and Hypercare.
- Develop and own project plans, timelines, milestones, resource requirements, dependencies, and deliverables.
- Manage delivery across ServiceNow modules such as ITSM, ITOM, SPM, HRSD, CSM, GRC/IRM, ITAM, etc
- Act as the primary point of contact for customers for project delivery and governance.




- Drive regular project governance including internal reviews, customer status meetings, and management reporting.
- Proactively identify, track, and manage risks, issues, actions, dependencies, and decisions.
- Identify potential schedule or delivery deviations early and drive appropriate mitigation and escalation.
- Coordinate effectively with cross-functional and distributed delivery teams.
- Manage scope and identify potential scope creep/change requests in a timely manner.
- Track project effort, resource utilization, budget, and overall project health.
- Ensure timely completion of customer prerequisites, approvals, UAT, sign-offs, and other project dependencies.
- Manage customer expectations and handle project escalations effectively.
- Ensure quality delivery and smooth transition through UAT, Go-Live, Hypercare, and project closure.
- Support user adoption and organizational change management activities as applica

📌 ServiceNow Implementation Lead (Noida)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Noida