About Mindstix Software Labs Mindstix accelerates digital transformation for the world's leading brands. We are a team of passionate innovators specialized in Product Engineering, Cloud Engineering, DevOps, Data Science and Digital Experiences. Our UX studio and modern-stack engineers deliver world-class products for our global customers, including Fortune 500 enterprises and Silicon Valley startups. Our work impacts a diverse set of industries such as eCommerce, Luxury Retail, SaaS, Consumer Tech, Health Tech, and Hospitality. A fast-moving open culture powered by curiosity and craftsmanship. A team committed to bold thinking and innovation at the very intersection of business, technology, and design. That’s our DNA. Mindstix is looking for Salesforce developers. As a member of the Salesforce team, you will have an prospect to work on leading-edge CRM platforms like Salesforce and Commerce Cloud. Roles and Responsibilities We’re looking for an experienced IT Support Engineer to join our team and take ownership of L2/L3 technical support, enterprise applications,



identity management, cloud services, integrations, and AI-enabled systems. Provide Level 2 and Level 3 IT support across enterprise applications, devices, identity, connectivity, collaboration tools, and cloud services. Investigate and resolve complex issues related to authentication, SSO, MFA, application permissions, endpoint configuration, email, VPN, Wi-Fi, DNS, and network connectivity . Take end-to-end ownership of incidents, including troubleshooting, escalation, communication, resolution, and closure . Manage Identity & Access Management , including user accounts, application roles, group memberships, privileged access, service accounts, and access reviews. Support and administer enterprise applications such as Salesforce, Workday, Zendesk, Snowflake, Workato, Jira, Confluence, GitHub/GitLab, Google Workspace, Okta, Microsoft Entra ID, Jamf, and Intune . Troubleshoot enterprise integrations invol

📌 Information Technology Support Engineer (Maharashtra)
🏢 Mindstix Software Labs
📍 Maharashtra