Job Purpose
The Senior Manager, External Supplier Quality Digitalization & Analytics leads the digital and analytics agenda for external quality oversight across the external supplier and CMO network, combining quality-compliance expertise with hands-on digital and analytics capability.
Rather than building every solution personally, the role holder guides the External Quality team’s digital transformation – identifying opportunities to simplify and accelerate quality processes, delivering lighter-weight analytics and automation directly where the team can self-serve (for example Power BI dashboards and AI/Copilot Studio agents), and, for solutions that need dedicated engineering (for example bots and autonomous agents), preparing process maps and business evaluations and partnering with the Technology organization to build, validate, and deploy them.
The aim is to improve external quality visibility, reduce manual effort, accelerate decisions, and surface quality and compliance risks earlier.
Key Responsibilities
Digital Transformation & Analytics
- Guide the External Quality team’s digital agenda: identify opportunities to simplify, automate, and accelerate quality processes, priorities them, and shape a practical delivery roadmap.
- Design and build lighter-weight solutions the team can own directly – Power BI dashboards, AI and Copilot Studio agents, and Power Platform automations – using available low-code / no-code tooling.
- For solutions that require dedicated engineering (for example bots, autonomous agents, or full production deployment), prepare process maps, requirements, and business evaluations, and partner with the Technology organization to build, validate, and deploy them.
- Develop and maintain Power BI dashboards and KPI reporting for supplier performance, Quality Agreements, compliance documentation, overdue actions, inspection readiness, and supplier risk indicators.
- Automate recurring reports, data consolidation, reminders, escalations,
📌 Manager/Senior Manager (Bengaluru)
🏢 GSK
📍 Bengaluru