Responsibilities & Key Deliverables

Service Business Performance Management
- Drive overall growth of service-related revenue streams, including Service Programmes, Parts, Consumables, and Accessories.
- Implement strategic initiatives to maximize profitability across service operations.
- Ensure compliance with company policies, operational standards, and service quality requirements.

Dealer Efficiency & Profitability Improvement
- Enhance workshop efficiency through adherence to operational standards, including same-day delivery, accurate time and cost estimates, optimum bay utilization, and improved technician productivity.
- Analyze service performance data to identify operational inefficiencies and performance gaps.
- Develop and implement corrective action plans, while monitoring progress to achieve measurable improvements.
- Partner with dealer management teams to align workshop operations with business objectives and customer satisfaction goals.

Service Campaigns & Digital Initiatives Execution
- Support the design, execution,



and continuous improvement of customer engagement and service campaigns.
- Drive adoption of digital initiatives within after-sales operations to improve customer experience and business performance.
- Collaborate with cross-functional teams to leverage technology for enhanced operational efficiency, customer reach, and service effectiveness.

Corporate & Fleet Business Development
- Build and maintain solid relationships with fleet customers, corporate accounts, and strategic partners.
- Ensure delivery of comprehensive after-sales support tailored to customer operational requirements.
- Identify opportunities to expand service offerings and strengthen long-term business partnerships.
- Enhance customer satisfaction and business growth through value-driven engagement.

Channel Expansion Analysis & Research
- Conduct detailed analysis of vehicle parc, competitor presence, market potential, and customer concentration within the assi

📌 Service Business Manager (Guwahati)
🏢 Mahindra & Mahindra
📍 Guwahati