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Purpose of the Role
The SCM Disputes Specialist is responsible for managing the end-to-end dispute resolution process, from analyzing customer disputes and investigating shipment history to coordinating with internal stakeholders and ensuring timely closure. The role requires a strong understanding of the relationship between revenue (Sales Orders) and costs (Purchase Orders),
along with the ability to identify root causes, perform reconciliations, process system amendments, and implement corrective actions.
The role will work closely with Customers, Front Office, FinOps, Procurement, and other stakeholders to ensure disputes are resolved efficiently, accurately, and in line with established processes, controls, and SOPs.
You will be responsible for:
- Managing the end-to-end SCM dispute resolution process, ensuring cases are investigated and resolved within defined timelines.
- Analyzing disputes received against allocated targets and understanding the reason and nature of each customer dispute.
- Investigating upstream processes and reviewing shipment, transaction, and system history to establish the complete background of disputed cases.
- Evaluating dispute cases and determining whether to accept, clarify, or reject them based on available data and supporting doc
📌 Specialist - LnS Disputes (Airoli)
🏢 Maersk
📍 Airoli