MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you

Job Title: Profound AI & Conversation Intelligence Specialist

Location: Bengaluru/Hyderabad/Pune

Employment Type: Full time / Contract

Role Overview/Job Responsibilities

Support AI-driven customer conversation analytics and integrations with CRM platforms.

Responsibilities
- Monitor AI workflows and integrations




- Support conversation analytics dashboards
- Validate AI-generated insights
- Coordinate vendor support issues
- Support data synchronization with Salesforce

Required Skills
- AI analytics platforms
- CRM integrations
- Data analysis
- API troubleshooting

Experience

5 years

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

📌 Profound AI (Bengaluru)
🏢 Match Point Solutions
📍 Bengaluru