ABH is responsible for Training, hand holding the team and achieving the sales target and maintain quality of Sales & service standards. Campaign Management ▪ Daily morning huddle & day end review with the team on all running campaigns & Daily Activities ▪ Ensure Every Lead generated / Data Received are worked upon / tracked till conclusion. ▪ Set the tone and asking rate for the day in the morning huddle ▪ Ensure Call back are attended by the team ▪ Continuous follow up on the follow up till closed. ▪ Daily Monitor ANI/CFR till closed therefore, ensuring 90% Login to issuance ▪ Ensure seamless execution of ongoing campaigns Training • Regular training to be imparted to the team • To clearly analyse from the calls/data of the caller if call opening/closure is a problem and lead by example. • Creation of script and implementation of the same.



• Achieve the highest standard of call quality parameters through constant training Telephonic Sales & Service Conversion ▪ Should always be on the floor ▪ Should actively listen to the calls and barge in if necessary: for effective delivery by the caller ▪ Give regular feedback and inputs to the caller for bettering the call quality ▪ Should ensure Call Quality is never compromised Target Orientation ▪ Should always be abreast of the current business situation like no. Of leads, conversion %, business numbers, call numbers Team Management and Sales target achievement ▪ Ensure excellent handholding to maximize productivity ▪ Ensure and demonstrate supportive behaviour to the team ▪ Ensure and demonstrate supportive behaviour with other functions in the organization.

📌 Area Business Head (Maharashtra)
🏢 Skywings Advisors
📍 Maharashtra