Date Posted:
2026-08-31

Country:
India

Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:
Unspecified

Summary of Role:
This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.
Responsibilities:
- Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQ




- Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users
- As needed, collaborate with cross-functional teams to resolve incidents
- Notify leadership of any concerns or escalated incidents raised by users
- Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities
- Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents
- As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents
- Based on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changes
- Monitor and triage IAM alerts and implement required actions
- Participate in on-call rotat

📌 Lead - Identity Operations Support (Bengaluru)
🏢 RTX
📍 Bengaluru