What You Get to Do in This Role

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Be part of a content and curriculum design team ensuring the success and quality of new and existing courseware (Instructor-Led Training & e-Learning).

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Participate in content analysis, design, and development of learning solutions, including pre-release planning for various product portfolios.

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Write transparent and concise chapter narratives and develop real-world, use-case-based examples and guided lab exercises.

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Apply and complete the latest release updates as instructed by the lead curriculum developer. This may include:

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Completing assigned tasks based on direction from the lead curriculum developer.

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Working with Subject Matter Experts (SMEs) to incorporate or validate content.

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Performing QA and lab testing, validating simulators for compatibility with the latest ServiceNow release.

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Documenting and communicating testing issues or problems.

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Updating written content, screenshots, diagrams, formatting, branding elements, and icons.

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Compiling MS Word and MS PowerPoint files into Adobe PDF documents.

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Reviewing and approving final course materials.

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Performing LMS/LXP administration tasks, such as managing course records, metadata, and course lifecycle.

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Incorporating feedback related to writing style, branding, grammar, accessibility, etc.

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Gathering information from multiple content teams and using internal LLM tools to create product/release summaries.

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Using internal LLM tools for pre-emptive quality checks on draft content.

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Analyzing learner feedback using LLM tools to extract actionable insights.

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Testing hands-on activities in sandbox environments, updating screenshots, and suggesting content edits.

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Triaging learner-reported content defects and addressing or prioritizing them.

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Migrating legacy content to newer authoring tools, formats, or templates.

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Building knowledge checks or interactive learning components.

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Performing basic video post-production (cuts, bumpers, annotations, ba

📌 Associate Software Instructional Designer (Hyderabad)
🏢 Trigent Software
📍 Hyderabad