Service Delivery Manager - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities :

Lead non-voice customer care operations, ensuring consistent service delivery across email, chat, and digital support channels.

Manage team structure and capacity planning, aligning resources with business volumes and operational targets.

Drive operational excellence through SLA/KPI tracking, workflow optimization, and implementation of digital tools.

Build and maintain strong client relationships through regular governance meetings, performance reviews, and proactive issue resolution.

Oversee quality assurance across non-voice interactions, ensuring compliance with customer experience standards and regulatory guidelines.

Facilitate training

📌 Service Delivery Manager (Jaipur)
🏢 Genpact
📍 Jaipur