Description
Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very valuable verbal and written communication skills
Responsibilities
Brief Job Description:
• Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
• Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
• Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
• Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
• Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
• Strong understanding of Accounts Receivable and Collections and dispute management process
• Identify and provide inputs to the supervisors for process improvement
• Very good verbal and
📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi