ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Position: Team Lead – Customer Care Operations
Location: Current Delhi
Function: Customer Care – Vision Care
The role is responsible for driving customer care operations, process excellence, data analytics, and stakeholder management across the region. The person will manage day-to-day service operations, monitor performance, identify operational gaps, and ensure timely resolution of issues.
Key responsibilities include:
- Managing customer care and service operations across assigned locations.




- Monitoring operational performance and ensuring service standards are met.
- Identifying bottlenecks, risks, recurring issues, and driving corrective actions.
- Developing and improving SOPs, workflows, and operational controls.
- Conducting RCA and implementing corrective and preventive actions.
- Preparing dashboards, MIS, and management reports.
- Converting operational data into actionable insights.
- Working with Sales, Supply Chain, Logistics, Quality, Finance, IT, Operations, and external partners.
- Managing customer escalations and improving customer experience.
- Leading or supporting projects related to process improvement, automation, digitisation, and customer experience.
- Supporting team performance reviews, capability development, and governance.

The candidate should have:
- Bachelor’s degree; MBA/PGDM preferred.
- Minimum 6–8 years of experience in Customer Operations, Service Operations, Supply Chain, Fulfilment, or Customer Care.

📌 Customer Care Lead (New Delhi)
🏢 Zeiss
📍 New Delhi