Job Family:
EBO Accounts Receivable (India)
Travel Required:
Up to 25%
Clearance Required:
None

What You Will Do:

· Manage a team of 45–60 FTEs.
· Oversee daily operations to meet productivity, quality, and SLA targets.
· Monitor workflow, identify gaps, and implement corrective actions.
· Set performance goals and manage hiring, coaching, and recognition.
· Support policy updates, client workflow adherence, and inventory allocation.
· Resolve queries, review accounts, and deliver training as needed.
· Drive production and quality performance to expected standards.
· Identify performance issues and implement improvement plans.
· Send daily updates on time and lead internal and external calls.
· Maintain quality standards through RCA/CAPA and continuous improvement.
· Optimize AR performance through denial resolution and payer trend analysis.
· Review staffing needs to maintain optimal team capacity.
· Lead efficiency and defect reduction initiatives with measurable impact.
· Partner with clients and leadership, lead governance forums, and manage escalations.
· Drive KPIs,



process improvements, and operational stabilization.
· Promote engagement while managing retention and absenteeism.
· Apply robust knowledge of Denial Management, including Medicare, Medicaid, ICD, and CPT codes.
· Participate in project launches and track daily progress during transition.
· Influence cross-functional stakeholders and drive team alignment.
· Work independently while collaborating with senior leadership.
· Prepare KPI, project requirement, and related reports.
· Manage day and night teams to ensure seamless hand-offs.

What You Will Need
· Bachelor’s degree required.
· 12+ years of experience in Revenue Cycle Management (RCM).
· Strong written and verbal English communication skills.
· Strong analytical skills for AR calling in medical billing.
· Solid knowledge of AR follow-up and denial management processes.
· NOA skills preferred.

What Would Be Nice To Have
· Strong problem-so

📌 Senior Manager (Hyderabad)
🏢 Guidehouse
📍 Hyderabad