About the role
Shopify's partner ecosystem includes agencies, developers, and service providers that help merchants launch, grow, and succeed on Shopify. Across APAC, many partners engage with Shopify through an initial build or referral. This role will develop the scaled programs and journeys that help more of them build capability and create repeat merchant impact.

In this role, you will own programmatic engagement for a large, diverse base of partners with recent Shopify platform activity across APAC. You will initially focus on English-speaking partner audiences across India, Southeast Asia, Australia, and New Zealand, with the opportunity to extend successful programs into Japan and Greater China through localization and regional collaboration.

This is not a traditional account-management role with a named book of business. You will segment large partner audiences, build journeys and campaigns, run webinars and feedback loops, study behavioral signals, and test what moves partners to a first action and then repeat activity.



You will work closely with regional and global teams to improve the partner experience and connect partners showing robust potential with more tailored enablement or one-to-one support.

The opportunity is intentionally early. You will be taking a new motion from 0 to 1, then from 1 to 10 - creating clarity while the data, tools, and operating model continue to evolve.

What you'll do
- Establish the lifecycle baseline by defining the addressable and reachable partner base, segmenting partners by behaviour and potential, and identifying the most important drop-off points.
- Design and run partner journeys across campaigns, webinars, office hours, surveys, localized content, and other scalable engagement channels.
- Build an experimentation rhythm: form clear hypotheses, launch focused tests, measure cohort movement, and use the results to improve the next intervention.
- Create practical reporting and regular cohort readouts that show part

📌 Senior Partner Success Manager, Lifecycle Programs (India)
🏢 Shopify
📍 India