Description
1. Security Operations
- Direct and coordinate the day-to-day activities of all Security personnel.
- Plan and assign work to Security colleagues and ensure adequate coverage across all shifts.
- Organise regular patrolling of:
- Hotel boundaries
- Guest rooms and corridors
- Offices
- Storage areas
- Public areas
- Function and meeting areas
- Parking areas
- Back-of-house areas
- Monitor hotel entrances, exits and access points.
- Maintain effective access control and visitor management.
- Ensure proper management and control of hotel keys, master keys and access cards.
- Ensure security procedures are consistently followed by all colleagues.
- Compile and distribute Security reports to relevant departments and management.
- Ensure Security logs, registers and records are maintained accurately.

2. Guest & Colleague Safety
- Ensure the highest level of guest and colleague safety while maintaining a welcoming and professional workplace.
- Respond promptly to security incidents, disturbances, accidents and emergencies.




- Assist guests and colleagues during security-related situations.
- Handle sensitive guest situations professionally and discreetly.
- Maintain a visible security presence without negatively impacting the guest experience.
- Ensure all incidents involving guests, colleagues or hotel property are properly documented and followed up.
- Render First Aid to guests and colleagues as required by hotel guidelines and training.

3. Incident Management & Investigation
- Prepare detailed incident reports for all security-related incidents.
- Ensure all allegations, complaints and incidents are properly investigated and followed up.
- Conduct preliminary investigations relating to theft, loss, damage, misconduct, guest complaints and other security matters.
- Maintain confidentiality of sensitive investigations.
- Ensure corrective and preventive actions are implemented.
- Escalate serious incidents immediately to the General Manager and relevant

📌 Security Manager (India)
🏢 IHG
📍 India