About Kenko

Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.

We're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact.

About the Role

As an Account Manager / Customer Success Manager, you will be a highly customer-facing role, owning the journey from successfully live → successful, retained, and growing.

You'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes.

You'll combine customer relationships, data, product knowledge, and commercial thinking to help customers succeed.

You'll also work closely with Product, Engineering, Support, Sales, and Marketing to represent the customer's voice and drive action internally.

This is a role for someone who enjoys customers, data, software, problem-solving, and making an impact.





Role Details

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Location: Bengaluru, India — In-office

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Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours

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Role type: Full time

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Function: Post-Sales / Customer Success

What You'll Own

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Own the long-term relationship and success of a portfolio of customers.

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Build trusted, consultative relationships with business owners and operators.

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Monitor customer health, adoption, engagement, and business outcomes.

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Identify churn risks and proactively create plans to address them.

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Use customer and product data to identify risks, opportunities, and areas for improvement.

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Help customers discover new ways to use Kenko and drive deeper product adoption.

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Translate customer feedback into clear, actionable insights for Product and other teams.

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Work cross-functionally to solve customer problems and drive initiatives to completion.

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Identify patterns

📌 Customer Success Manager (Bengaluru)
🏢 Kenko AI
📍 Bengaluru