Planning • Undertake planning for achieving sales targets for the cluster. • Develop sales targets for BDM wise for assigned Territory. • Ensure monitoring and analysis of performance of each BDMs in the team against assigned targets. Sales growth and cost management • Ensure achievement of sales targets for the Team • Review monthly sales targets and performance of BDMs • Effectively manage overheads and thus ensure reduction of cost of operations. Customer satisfaction and retention • Monitor satisfaction of the cluster's customers through a customer satisfaction index based on parameters such as customer complaints. People Management • Develop the recruitment and training plan for the Business Managers in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan. • Resolve any issues related to the Business & Team Members. • Ensure employee satisfaction and motivation.