Job DescriptionPosition: Sr./Engagement Manager
nNature of work:
nResponsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
nRole definition:
nBusiness
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- Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)n
- Positioning Newgen's Product and/or services to the customers.n
- Identify continuous growth opportunities for new business as per account expansion target.n
- Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.n
- Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.n




- Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.n
- Build proposals for the current opportunities and involve CRM / Business Head, as needed.n
- Create, review and periodic update of all .n
- Follow the OEA process and guidelines.n
- Build relationship with Key Decision Makers as well as Users.n

nCustomer Satisfaction
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- Manage customer satisfaction and ensure high customer satisfaction.n
- Ensure for every delivery Client Sign-Off and acceptance are in place.n
- Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)n

nCustomer Retention
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- Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.n

nImplementation
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- Responsible for the end-to-end delivery – takes over from Presales immediately after receipt of the order place

📌 Senior Engagement Manager (Ghaziabad)
🏢 Newgen Software
📍 Ghaziabad