Job Description:

Join a team which leverages media, legal and data-driven expertise to strengthen independent journalism, enable access to the law and promote responsible business.

We are the corporate foundation of Thomson Reuters, one of the world’s leading content and technology companies. A registered charity in the UK and the USA, our expertise is embedded across the globe.

The Thomson Reuters Foundation’s Product & Technology team supports the digital tools, platforms and services that enable our staff to deliver work across multiple regions and programmes. We are seeking a Helpdesk Engineer to provide first-line technology support to colleagues across the Foundation, helping staff resolve day-to-day IT issues quickly, clearly and professionally.

This is an entry-level technology support role suited to someone with solid troubleshooting instincts, good communication skills and a practical interest in helping non-technical users. The successful candidate will support common issues across laptops, accounts, Microsoft 365, Google Workspace, collaboration tools, Wi-Fi, VPN,



printers and business applications, while learning from more experienced colleagues across the Product & Technology team.

Key Responsibilities:
- Provide first-line technical support to TRF staff, responding to support requests through the team’s ticketing system and other approved support channels.
- Triage, investigate and resolve common IT issues, including account access, password and MFA problems, laptop and peripheral issues, Wi-Fi, VPN, printers, Microsoft 365, Google Workspace and collaboration tools.
- Escalate more complex incidents or service requests to appropriate colleagues or Thomson Reuters support teams, providing clear notes, relevant context and accurate troubleshooting steps already taken.
- Support onboarding and offboarding activities, helping ensure that new joiners and leavers have the right equipment, access and guidance at the right time.
- Maintain accurate reco

📌 Helpdesk Engineer (Bengaluru)
🏢 Thomson Reuters
📍 Bengaluru