About the Company
In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
This position is part of the Service team located in Delhi and will be working remotely in managing the customer base in the region.
In this role, you will have the opportunity to:
- Handle daily service and support of Radiometer's existing customer base and support sales & service growth and customer happiness
- Drive service revenue sales targets while ensuring solid customer contract retention rate and warranty conversion rate
- In this role, you will utilize critical thinking to resolve issues within defined procedures and practices. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting
The essential requirements of the job include:
- Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis
- Completing Installation of equipment's on site, completing Preventive Maintenance as per schedule and promotion of Service Contract, consumables, and IT solutions. Also conduct demonstration of products to customers Imparts training to the customer
- Update service report in CRM Identifyin
📌 Field Service Engineer, Delhi (India)
🏢 Danaher
📍 India