Job Summary

ServiceNow Integration Specialist – L3

Job Title: ServiceNow Integration Specialist – L3

Experience: 8–10 Years

Location: Mumbai / Hybrid (as applicable)

Role Summary

The ServiceNow Integration Specialist – L3 will be responsible for designing, developing, supporting, and optimizing complex integrations between ServiceNow and external systems. This is a senior‑level role requiring deep technical expertise in ServiceNow integration technologies, solid troubleshooting capabilities, and the ability to guide L1/L2 teams while working closely with architects, platform owners, and business stakeholders.

Key Responsibilities

Integration Design & Development
- Design, develop, and maintain complex inbound and outbound integrations between ServiceNow and third‑party systems (ERP, HR, Monitoring, Cloud, Identity, etc.).
- Build integrations using REST, SOAP, MID Server, IntegrationHub (Spokes & Actions), Scripted APIs, Web Services, and Event-based integrations.
- Create and manage custom integration frameworks aligned with enterprise architecture standards.




- Handle data transformation, mapping, and reconciliation across systems.

Platform & Technical Leadership
- Act as L3 support for integration-related incidents, problems, and escalations.
- Perform root cause analysis (RCA) for complex production issues and implement permanent fixes.
- Review and optimize existing integrations for performance, scalability, and security.
- Provide technical guidance and mentoring to L1/L2 support teams and junior developers.

Governance, Security & Best Practices
- Ensure integrations comply with ServiceNow best practices, security standards, and data privacy requirements.
- Implement authentication mechanisms such as OAuth 2.0, Basic Auth, JWT, Mutual TLS, etc.
- Participate in code reviews, solution design discussions, and architecture governance forums.
- Maintain technical documentation, integration diagrams, and operational runbooks.

Stakeholder Collaboration
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📌 Track Manager (Mumbai)
🏢 HCL Tech
📍 Mumbai