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Assistant Workspace Delivery Manager
Work Dynamics

What this job involves:
This position is in its nature proactive and focused on the detail, to ensure Workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do.

The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.



Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

A key aspect of this role is engagement with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.

MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
- Commitment to deliver the best level of service every time through obsessive level of attention detail
- Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
- Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants co

📌 Assistant Workspace Delivery Manager (Mumbai)
🏢 JLL
📍 Mumbai