Roles and Responsibilities:
- Responsible for calibrating and supporting quality standards.
- Participates in joint call (contact) monitoring with client, client services team and call center team.
- Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
- Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
- Monitor quality and accuracy attributes; recommend solutions to address root cause.
- Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
- Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools , Fishbone analyses ,pareto Analysis, Quality Tools ,
- Develop a solid partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
- Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
- Monitor COPC requirements for the site.

Location: Navi Mumbai

📌 Quality analyst (Maharashtra)
🏢 Skywings Advisors
📍 Maharashtra