Description
Job Title: Cloud ERP Managed Services PTM
Location: Hyderabad, Mumbai, Bangalore
Qualification: Any Degree
Experience: 9+
- This position is responsible for leading and guiding a team of direct or indirect reports to meet specific individual and team orientated business objectives that contribute to Datavail's ability to provide best in class technical support to its customers across the globe.
- Responsible for the performance of their team and obligated to use empirical data, customer satisfaction surveys, scorecard metrics or other means available to assess and then coach team.
- Expected to locate or personally provide training that will facilitate the team in reaching business objectives and aid individuals in reaching personal goals.
- Proactive in understanding company policy.
- Assess the potential impact of these policies to ensure a smooth implementation for affective compliance.
- Expected to contribute to any project that affects their team's business objectives.

Key Responsibilities:
Provide Team Leadership:




- Define and communicate the team's business objectives.
- Create plans for both the team and individuals that will facilitate achieving business objectives or individual goals.
- Clearly demonstrate and articulate these plans to the team or individual.
- Observe the status quo and its effectiveness and be willing to become a force of change
- as necessary to improve it.

Technical Leadership:
- Provide technical leadership & guidance to direct reports.
- Be Single Point of Contact for escalated issues between internal & external stakeholders.

Process management:
- Improve working policies and procedures to ensure they are successful and ensure that the team

is compliant.
- Identify any process issues, notify the management and recommend a solution.
- Ensure adherence to rules, regulations, security and compliance.

Operational management:
- Take complete ownership of the day-to-day team activities and directly work with the leads to

📌 Cloud ERP Managed Services PTM (Hyderabad)
🏢 Datavail Infotech
📍 Hyderabad