• Contact customers regarding overdue accounts via phone, email, and mail in a professional manner.
• Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
• Accurately document all collection activities, communications, and payment arrangements in the system.
• Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
• Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Requirements
• High School Diploma or equivalent; a bachelor's degree is a plus.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency and experience with office software (e.g., MS Office).




• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a rapid-paced and target-driven environment.

Qualifications

• A positive attitude and a willingness to learn.
• Empathy and patience when dealing with difficult situations.
• Strong organizational skills and the ability to manage multiple accounts.
• Fluency in English and local languages (Marathi, Hindi) is highly desirable.
• Previous customer service experience is a plus, but not required.

📌 Debt collector (Pune)
🏢 TestHiring
📍 Pune