Basic Function
Provide Level 2 application and platform support for the Puma platform, a business‑critical enterprise system used by Wolters Kluwer teams.
The role focuses on platform reliability, infrastructure monitoring, incident investigation, post‑maintenance validation, and operational automation for systems hosted on AWS, running on Linux and Windows, and built using Java, .NET, messaging middleware, and relational databases.
The Puma platform includes Java workers, Apache Tomcat, ActiveMQ, NGINX, ELK logging, Zabbix monitoring, and Oracle / SQL Server databases.
The position is based in India and works in close coordination with Operations, DevOps, Observability, Security, and L3 Application teams to ensure platform stability, availability, and production readiness.
Essential Duties and Responsibilities
Monitoring & Incident Management
- Monitor AWS infrastructure, application services, workers, and platform health using Zabbix and ELK Stack.
- Analyze alerts, metrics, logs, and queue states to identify issues before business impact.




- Provide Level 2 investigation and resolution for incidents related to:
- Linux / Windows servers
- Java applications and Tomcat
- ActiveMQ messaging
- NGINX reverse proxy
- Oracle and SQL Server databases
- Perform triage and impact analysis, using logs and system metrics to isolate root causes.

Post‑Maintenance & Validation
- Coordinate and verify post‑patch activities after OS, middleware, and database patching.
- Validate application behavior, worker processing, and integrations after maintenance windows.
- Collaborate with Operations teams to identify performance degradation, regressions, or side effects introduced by changes.

Root Cause Analysis & Escalation
- Perform root cause analysis (RCA) focusing on infrastructure behavior, resource utilization, middleware behavior, and recurring patterns.
- Act as a technical interface between L2 support, DevOps, Infra, and L3 development teams by providing:
- Logs (ELK)
- Metric

📌 DevOps and Infrastructure Support Engineer (Pune)
🏢 Wolters Kluwer
📍 Pune