The Customer Service Executive (CSE) will be responsible for delivering high-quality customer support through inbound and outbound interactions for a leading utility provider in India. The role requires strong communication skills, adherence to defined processes, and the ability to handle customer queries, complaints, and service requests efficiently while maintaining a professional and courteous approach.

ELIGIBILITY CRITERIA
- EDUCATIONAL QUALIFICATION:
- Graduate (preferred)
- HSC candidates may be considered with minimum 12 months of relevant experience
- WORK EXPERIENCE:
- Minimum 12 months of experience in inbound contact center processes
- Must have an excellent performance rating in previous role
- PRELIMINARY SCREENING
- Must clear a Written General Aptitude Test
- LANGUAGE PROFICIENCY
- English: Mandatory (Written & Spoken)
- Hindi & Marathi: Mandatory (Spoken)
- Additional regional language will be an advantage
- Candidates must pass a language proficiency test (written + spoken)
- COMPUTER TYPING SKILLS
- Minimum typing speed: 28 WPM (English)




- Maximum 3 attempts allowed; average score will be considered
- VOICE & ACCENT ASSESSMENT
- Must clear Voice & Accent Test (VNAT)
- Evaluation parameters include:
- Pronunciation
- Clarity
- Intonation
- Accent neutrality
- Includes simulation of real call center scenarios
- FINAL INTERVIEW
- Final selection subject to interview by client
- Client reserves the right to accept/reject candidates

KEY RESPONSIBILITIES
- Customer Handling
- Provide accurate and timely information to customers/prospects via call center channels
- Handle Customer Complaints, Queries, and Service Requests (CQS) effectively
- Service Delivery
- Ensure responses are:
- Skilled
- Courteous
- Time-bound
- Adhere strictly to SOPs and ISO-defined processes
- Customer Relationship Management
- Build and maintain strong customer relationships
- Deliver a positive customer experience in every interaction
- Process Adherence
- Follow all ope

📌 Customer Service- Executive (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai