Service Desk Support Engineer

Let’s be unstoppable together

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is versatile and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com

Responsibilities:

· Experience with ticketing tools and handling international calls.

· Outstanding written and verbal English communication.

· Proficient in Active Directory and Microsoft application troubleshooting.





· Ability to troubleshoot technical issues with operating systems and applications, and a basic understanding of networking.

· Comfortable with a 24/7 rotating shift schedule, including weekends.

· Knowledge of core IT processes like incident, problem, and change management.

· A strong combination of technical and client management skills.

Documentation: Proven ability to document processes and maintain accurate service desk records.

· Support: Experience in providing technical support to clients and staff via various channels, including in-person, phone, chat, and remote assistance.

· Record Keeping: Skilled in organizing and maintaining a file system to monitor and track user issues, complaints, and problems.

Preferable Skills:

· Communication & Collaboration: Robust communication skills with the ability to effectively collaborate with administrators, technical teams, and end-users.

· Customer Service: Proven exp

📌 MGR, End User Support (Bengaluru)
🏢 Circana Careers
📍 Bengaluru