Business Function
As the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers realize their dreams and ambitions. As a market leader in consumer banking, DBS offers a comprehensive suite of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, helping customers achieve their financial aspirations at every stage of life.
DBS Treasures Private is dedicated to delivering exceptional wealth management and banking experiences to Ultra High Net Worth Individuals (UHNI) through personalized engagement, superior service standards, and holistic financial solutions.
Job Purpose
The Treasures Private Client (TPC) Service Manager is responsible for delivering proactive, prompt, and superior service experiences to Ultra High Net Worth (UHNI) clients. The role focuses on ensuring seamless servicing, managing operational requests, driving client engagement, maintaining compliance standards, and partnering with Relationship Managers to deepen client relationships and enhance overall customer satisfaction.




Key Accountabilities
- Deliver superior client servicing within defined turnaround times (TATs).
- Act as the primary service contact and ensure complete ownership of client requests and resolutions.
- Maintain high standards of operational control, compliance, and risk management.
- Ensure proactive engagement and regular interaction with TPC clients.
- Drive adoption and usage of digital banking solutions and channels.
- Support Relationship Managers in enhancing client experience and strengthening relationships.
- Generate referrals and identify cross-sell opportunities through superior service delivery.
- Ensure seamless execution of KYC and all client-related compliance requirements.

Job Duties & Responsibilities
- Liaise with branches and internal support teams to resolve operational and service-related requests.
- Achieve high First Time Resolution (FTR) rates for client requests

📌 Associate, Treasures Service Manager, Consumer Banking Group (Mumbai)
🏢 DBS Bank
📍 Mumbai