Manager | ITSM | Bengaluru | Technology Strategy & Transformation
• Job requisition ID : 111677
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP

Delivery Manager | Enterprise Technology & Performance-Technology Strategy & Transformation | ITSM

Location: Bengaluru

Work Mode: WFO (5 days)

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

We are seeking a highly driven and governance-focused SIAM professional to establish and mature enterprise-scale IT Service Integration and Management (SIAM) operations across complex multi-vendor environments. The role will be responsible for driving Service Delivery Excellence, improving operational governance, enhancing customer experience, reducing Major Incidents, and enabling proactive IT operations through process optimization, governance frameworks, and AIOps-led operational transformation.





The ideal candidate should possess solid experience in ITSM governance, Incident/Major Incident Management, Problem Management, vendor governance, operational reporting, RCA governance, and service quality assurance across large-scale ERP/MIS/Infrastructure landscapes.

This role requires hands-on engagement with cross-functional teams, MSPs, infrastructure partners, application support teams, and business stakeholders to establish a mature governance operating model aligned to industry best practices.

SIAM Governance & Service Integration
- Establish and operationalize SIAM governance frameworks across multi-vendor IT ecosystems.
- Drive Service Delivery Excellence initiatives across Incident, Problem, Change, Major Incident, and Service Improvement processes.
- Define and implement governance operating models for large-scale managed services engagements.
- Create governance structures for Daily, Weekly, Monthly, and Quarterly operational re

📌 Manager | ITSM | Bengaluru | Technology Strategy
🏢 Deloitte
📍 Bengaluru