Responsibilities & Key Deliverables
- Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
- Implementation of all processes and systems related to the service function at channel partners level.
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
- To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
- To attend and resolve the critical customer complaints and measure of customer satisfaction level.
- To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
- Ensure meeting spare targets of all channel partners and company promoted oil targets.
- Ensure coordination for timely spare parts orders execution for channel partners.
- Ensure dealer CSI score targets are met by driving improvement action plans.




- To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.
- To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.
- To ensure installation and establishing the entire service infrastructure, systems and processes at current dealerships.
- Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics.

Preferred Industries

Agriculture Implemen
Automobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering

📌 Assistant Manager (Kolkata)
🏢 Mahindra & Mahindra
📍 Kolkata