Description
At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets engaging.
Duties and responsibilities

Financial returns:
- Sell the hotel products and services using up-selling and suggestive selling techniques
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents,



business houses etc)
- Prepare reservation sales reports

People:
- Promote the ‘one team approach’ and reliable service through daily communication and coordination with all team members.
- Works with superior on manpower planning and management needs.
- Works with superior in the preparation and management of the Department’s budget

Guest experience:
- Answer any guests enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Process amendments to reservations such as extensions, early departures,
- Manage “no show” reservations by investigation and recording of same
- Record and process reservations made by phone/fax/email
- Accept wait list reservations
- Demonstrate Brand Hearted behaviours by maintaining

📌 Assistant Manager (India)
🏢 IHG
📍 India