Job Summary (in list format) for ServiceNow Developer:
- Design, develop, and implement solutions within the ServiceNow platform to meet business requirements.
- Plan, execute, monitor, and close all technical tasks related to ServiceNow configuration and implementation.
- Customize ServiceNow modules, including Incident, Problem, Change, Asset Management, and Service Catalog.
- Gather and analyze business requirements to create sustainable solutions.
- Develop, demo, and analyze dashboards and reports; create incident template forms.
- Provide software coding, scripting (JavaScript), workflow administration, data imports, and integrations with third-party software.
- Ensure successful upgrades of ServiceNow instances through comprehensive testing protocols.
- Solve complex technical data and transformation issues.
- Maintain system design and operations documentation.
- Create, administer, and enhance Service Catalogs and workflows.
- Process and support Incident, Change, and routine work request (RITM)



tickets.
- Administer and audit Change Management tickets and facilitate Change Advisory Board meetings.
- Support end-user assistance requests and provide consultation to leadership on optimal platform usage.
- Interact with internal customers to build and optimize workflows according to best practices.
- Apply Agile and DevOps principles in development and project execution.
- Collaborate with cross-functional teams, demonstrate solid client engagement, presentation, and communication skills.
- Maintain strong analytical, problem-solving, leadership, negotiation, and team collaboration abilities.
- Hold ServiceNow Systems Administrator Certification (mandatory) and Implementation Specialist Certification (or attain within 90 days).
- Possess at least 6 years of relevant experience and a bachelor's degree.

📌 Service Now Developer (India)
🏢 Sparix Global
📍 India