Designation
Assistant Manager – Order Management

Function
Group Finance
Location
Bangalore
Reporting To
Manager

Job Description

What are the Key Deliverables in this role? Financial Outcomes

? Handling of team members of minimum 5

? Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.

? Manage end-to-end sales order (SO) creation from customer POs across GT/MT/Ecom channels, ensuring adherence to

defined SLA

? Identify and resolve order-related issues such as mismatches, short closures, missing lines, and system/portal errors to ensure uninterrupted processing

? Investigating of Mismatch in pricing PO V/s SAP, SO creation

? master errors

? Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

? Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases

? Strong understanding of Order-to-Cash (O2C) lifecycle

? Ensure adherence to SOPs, internal controls,



and audit requirements within order management processes.

? Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA

? Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

? Proficiency in SAP HANA - ERP order processing

? SAP examples: delivery/PGI coordination, billing interface awareness

? knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)

? Experience with ticketing/workflow tools for order exceptions and tracking

? Familiarity with reports/dashboards

Innovation and Learning

? Drive efficiency perks in line with GCC Targets

What are the Critical success factors for the Role?

? Bachelor/master’s degree in commerce / MBA

? 8-10 years relevant experience

? Understanding of Order management process and Reconciliation/Dispute manageme

📌 Assistant Manager (Bengaluru)
🏢 Tata Consumer Products
📍 Bengaluru