Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As an QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence. You will work closely with Tech Support Engineers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities, and ensure adherence to support processes, quality standards, and service level expectations.
Job Responsibilities
- Validation of work done by the Tech Support Engineers
- Find and document the non-conformities if any
- Assist in RCA and Corrective action
- Keeping updates on the specifications of document and guidelines of each task.
- Conduct regular quality calibrations, and knowledge-sharing sessions to align tech support engineers and help in evolving processes, tools, and quality benchmarks.
- Publish the improvements reports on daily basis to all the team members and depict the improvements using points where exactly needs to be worked.
- Working hand in hand with Team leader on better working workplace for the team.
- Ensuring feedback loop is present and it gives right direction to the employee/s where improvements are needed and what are the best practices that can be applied.
- Quality check of data and QC reports on required metrics accuracy.
Skills Required
- Graduation in Engineering background
- 3+ Years experience
- Linux knowledge is must, RHCSA certification will be plus
- Knowledge of quality frameworks, audit methodologies, and continuous improvement principles
- Good Knowledge of Microsoft 365 suite
- Good communication skills
- Strong leadership skills
- Problem solving mindset
About Everseen
Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in visi
📌 Quality Assurance (Pune)
🏢 Everseen
📍 Pune