Position Summary...

What you'll do...
About Team:

If you are thinking ‘scale’, think bigger and don’t stop there. At Walmart, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Labs and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries. That’s Walmart Labs for you.
The support engineering teams drives the maintenance and support of software applications for Walmart to deliver a simple and seamless experience for our customers. This team is responsible for operations, stability and reliability of highly optimized suite of technology solutions used by Walmart and its customers across the globe.

What you will do:
- Drive the maintenance and support of software applications across the globe.
- Independently own and address and resolve applications issues, provide updates and perform root cause analysis.




- Gather the required information necessary in order to best handle customer software and technical inquiries.
- Plan, execute and implement applications and configuration change procedures
- Gain and maintain expertise in flow of application process and systems related to domain
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Collaborate with software support teams to properly manage customer inquiries and escalate when appropriate.
- Partner with other software support team members on various strategic projects when needed
- Extensively research and document customer technical issues and solutions for knowledge-base and bring new ideas for innovation and automation excellence into the software support team.
- Maintain valuable professional relationships with counterparts of engineering, platform support and end Users.

What you will bring:
- Good understanding of programming languages - Java, Linux , SQL
- Exposu

📌 Software Engineer III (India)
🏢 WM Global Technology Services India
📍 India