Harris Computer, a division of Constellation Software Inc., builds and supports mission-critical software solutions for the public sector, healthcare, utilities, and private enterprises. With over 12,000 employees and 100,000+ customers across 200 countries, Harris continues to grow through innovation, collaboration, and operational excellence.
As part of Harris India, you’ll experience a culture rooted in respect, integrity, accountability, and continuous learning - where people are empowered to make decisions, drive impact, and grow their careers across a global network.
Job Summary:
The HR Lead is responsible for leading and continuously improving the HR Shared Services function across multiple countries, while also holding direct operational and people management responsibility for HRBP & Shared Services in India.
This role ensures a consistent, high-quality employee experience by overseeing employee inquiries related to benefits, policies, programs, time off, onboarding, offboarding, and payroll administration. The position combines - skilled leadership (non- direct line)
& regional operational ownership (Direct report), and strategic collaboration within a global HR organization.
Work Location: Mumbai, India
Work Mode: In Office/Hybrid
Work Hours: 12 to 9pm IST
Key Responsibilities:
HR Shared Services
- Foster collaboration and knowledge sharing across regions, promoting consistency while respecting local requirements.
- Ensure service levels and SLAs are consistently met across all regions.
- Monitor case volumes, response times, resolution quality, and trends
- Prepare monthly and ad-hoc reports on Shared Services performance, SLAs, and employee inquiries.
- Analyze data to identify trends, risks, improvement areas, and opportunities for automation or simplification.
- Present insights and recommendations to HR leadership and key stakeholders.
- Drive continuous improvement of HR Shared Services processes to increase efficiency, accuracy, and employe
📌 Lead - Shared Services (India)
🏢 Harris
📍 India