Job Description – ETCWP20 - Content & Experience Specialist

Opportunity
End-to-End Experience Journey & Enablement team helps millions of users find success with products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.

We are looking for an Content & Experience Specialist who can craft intuitive, human-centered experiences across web, in-app, and community touchpoints — someone who blends storytelling, UX writing, and data-driven insights to make creative products like Photoshop easier to understand, more engaging to use, and inspiring to explore.

What you"ll do:
· Create clear, engaging, and on-brand content across web, in-app, community, and social channels — ensuring consistency and conversational tone that resonates with users.




· Write intuitive UI/UX copy that enhances user flows and product understanding, balancing clarity with creativity.
· Write explicit, intuitive dialogues for AI assistants that guide users through products and workflows.
· Use data and user insights to build outcome-based content strategies and refine existing experiences.
· Leverage GenAI tools to accelerate content creation — while ensuring every output is refined, validated, and elevated by the human touch.
· Collaborate with design, engineering, and support teams to understand technical details and translate them into accessible, user-focused narratives.
· Monitor metrics and feedback to measure impact, iterate content effectiveness, and continuously improve discoverability and usability.
· Partner with data, product, and marketing teams to craft content that drives self-serve adoption, strengthens user engagement, and contributes to org's growth.
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📌 Technical Writer II (Noida)
🏢 Trigent Software
📍 Noida