Description
Are you ready to make a global impact and shape the future? This is a unique prospect to work at the heart of a world-class organization, partnering with senior leadership to drive transformation, innovation, and operational excellence on a global scale.
As an Executive Director – Utilities Operations Readiness, Utilities Governance & Utilities Business Enablement in Payments Utilities, you will be the leader who turns strategy into results across a high-visibility payments organization. You will lead enterprise operations readiness, governance, and business enablement to deliver critical payment capabilities with speed, quality, and control.

You will set the operating rhythm, drive cross-functional alignment, and ensure our governance forums and evidence are inspection-ready. You will strengthen controls and audit readiness while reducing operational friction through automation, analytics, and data-driven decisions that improve accuracy and cut manual touchpoints. You will shape the organization's workplace strategy and physical footprint,



orchestrate senior visitor and client engagements, and lead workstream governance that keeps high-priority initiatives aligned and on track.

Partnering across technology, product, operations, risk, compliance, and leadership, you will be a trusted advisor to senior leadership and a force-multiplier across the organization. This is an opportunity to shape how we operate at scale.

Job Responsibilities:
Operations Readiness for Utilities
- Own the end-to-end operations readiness framework, including intake, assessment, planning, readiness validation, execution, stabilization, and continuous improvement
- Drive timely delivery and optimization of strategic deployments and migrations across utilities
- Ensure execution minimizes disruption while improving the speed and quality of delivery
- Strengthen readiness communications through structured impact assessments and post-implementation reviews
- Establish stakeholde

📌 Executive Director – Global Payments Utilities (Mumbai)
🏢 JPMorganChase
📍 Mumbai