1.1. Purpose

This document provides the technical overview of IBM iSeries setup along with operational information that would be required to support the System on a day-to-day basis and perform the enhancement work. Objective for preparing this document is to capture comprehensive knowledge about IBM iSeries in a single place. Thus, reducing effort of readers to refer multiple documents.

1.2. Scope

This document covers the following for IBM iSeries

1. IBM iSeries Infrastructure Overview

2. Operational Procedures and Support

3. Application and Database Overview.

2. SERVICE OVERVIEW

Birlasoft provides following type of support for this service area –

1. Access Issues – To provide and manage access to the application

2. Monitoring various jobs internal to the system of concerned database.

3. JDE Database refresh

4. Backup management

5. Database Space management

6. Database Archive log management

7. Database performance issue troubleshooting and resolution

8. Server patching

9. User account management

10. Change Implementation in Production

11.



Application Support Service Request Management

3. SUPPORT PROCEDURAL ACTIVITIES

Frequency Activity Description

Daily 1) Regular monitoring of the systems like CPU%, Job MSGW, ASP, JOBQ, SBS. 2) Daily Backup tasks like media check, INZ media, Execute / Monitor backups. 3) User requests on user profile management 4) Application issues involving i-Series troubleshooting. 5) Checking VIOS partition for errors. 6) Working alongside OEM / application owner to troubleshoot & resolve issues.

Weekly 1) Executing / Monitoring Weekly backups. 2) JDE application restart activity 3) Data refresh or restore (On request basis) 4) Partition and application restart (On request basis)

Monthly 1) Database Refresh Activity (On request basis). 2) Full system backup execution 3) IPL of system 4) Data management on system end (Journal file, receiver's, spools etc. deletion) 5) HMC restart and console testing.

Quarterly 1) IBM i

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