Overview

The Operations Engineer works primarily with enterprise customers of Edifecs/Cotiviti Encounter Management (EM) products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs/Cotiviti EM product. In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.

Responsibilities
- Provide support to enterprise clients related to the technical and functional aspects of the products.




- Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.
- Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc.
- Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.
- Perform regular upgrades, migration, code fixes and hot fix deployment as per requirement.
- Host online troubleshooting and investigation sessions on customer’s production environments.
- Collect all necessary problem details from customers to be able to effectively see the problem to resolution by driving effective RCA.
- Consistently deliver a responsive and satisfying customer experience in every interaction, adeptly managing escalations when required.
- Successfully reproduce customer issues in a controlled test setting.
- Develop custom utilities and workaround

📌 Operations Engineer (India)
🏢 Cotiviti
📍 India