Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of the role is to deploy and execute SDA framework across deals within LOB, review and support operation in meetings operational parameters as per MSA and SOW and provide value add services to the clients in the LOB.
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Do
1. Deploy the Service Delivery Assurance framework for the LOB within Enterprise
a. Connect daily with the SDA account team members to review SLA/ KPI performance
b.
Set standards for the SDA framework deployment with the team
c. Provide guidance on and review initiatives identified by the SDA account team
d. Interact and work closely with Operations, WFM and HR to identify key operational metrices and areas of focus within the LOB
e. Drive capability within the team through product and process training of the respective LOB
f. Develop and review the standard documents (Blue Books) specific to LOB covering all SDA aspects during transitions for standard deals
g. Ensure timely escalations/ proactive alerts to the LOB regarding any issues on hiring, client escalations etc. within the LOB
h. Track and monitor Penalty and Rewards metrics to assess health of delivery and raise alerts to improve in cases where itÃÂâÃÂÃÂÃÂÃÂs trending below target
i. Review the mitigation plan and ensure that the mitigation measures are implemented as per plan
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2. Lead and d
📌 Senior Manager-Procurement Delivery (Chennai)
🏢 Wipro
📍 Chennai