We are looking for a highly result-oriented Sales + Operations + Analytics Manager to build

and manage Loom Solar's high-performance contact center.

The manager will be responsible for converting 500+ daily customer calls and leads into

measurable business revenue by building strong sales processes, improving agent

productivity, ensuring disciplined CRM usage, monitoring call quality, and using data analytics

to continuously improve conversion.

This is not a traditional call-center supervisory role.

The ideal candidate must think like a Sales Head + Operations Manager + Data Analyst.

Primary Objective

Calls → Leads → Qualified Leads → Opportunities → Orders → Revenue2. Key Responsibilities

A. Sales Management

1. 2. 3. Own the daily sales target generated through the contact center.

Convert inbound enquiries into qualified solar opportunities.

Develop structured sales scripts for:

o Residential solar

o Rooftop solar

o Solar panels

o Hybrid inverters

o Lithium batteries

o BESS

o Solar pumps

o Channel/dealer enquiries

4.



Define lead qualification criteria.

5. Monitor agent-wise conversion at every stage of the sales funnel.

6. Identify high-value leads and ensure priority follow-up.

7. Develop objection-handling frameworks.

8. Improve lead-to-order conversion every month.

9. Coordinate with field sales teams for site visits and high-value opportunities.

10. Ensure every sales opportunity has a explicit next action in CRM.

3. Contact Center Operations

1. Manage daily operations for 500+ calls/day.

2. Plan manpower according to call volume and business requirements.

3. Prepare agent-wise productivity targets.

4. Manage attendance, shifts, breaks and occupancy.

5. Maintain service-level agreements (SLA).

6. Reduce abandoned and missed calls.

7. Ensure proper call distribution among agents.

8. Create escalation mechanisms for critical customer issues.

9. Maintain daily operating discipline.

10. Build SOPs for all major contact-center act

📌 Contact Center Manager (Faridabad)
🏢 LOOM SOLAR
📍 Faridabad