This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in India.

This is a technical, customer-facing role supporting enterprise B2B SaaS customers in a fast-paced environment.
You will act as a frontline technical expert, investigating complex customer issues and identifying their underlying causes.
The role combines hands-on troubleshooting, SQL-based investigation, ticket management, and clear client communication.
You’ll work closely with Engineering, Product, Customer Success, and Solutions Architecture teams to move issues from discovery through resolution.
Your ability to translate technical findings into simple, confident explanations will be essential to building customer trust.
You’ll also help identify recurring issues and patterns that can drive product improvements and operational efficiencies.
This opportunity is ideal for a detail-oriented technical support qualified who enjoys solving problems and owning customer outcomes.

Accountabilities:
- Triage,



prioritize, and investigate incoming technical support tickets, reproducing reported issues and documenting clear findings and steps to reproduce.
- Use SQL to query internal systems and databases, validate reported behavior, retrieve relevant information, and provide evidence for technical investigations and bug reports.
- Monitor Zendesk queues to maintain SLA compliance, prioritize critical issues, and identify patterns that may indicate broader or systemic problems.
- Work with Engineering and Product teams to trace bugs from initial customer report through resolution, testing and validating fixes before communicating outcomes to customers.
- Own client communication throughout the full ticket lifecycle, from initial acknowledgment and investigation through root-cause explanation and resolution confirmation.
- Translate technical issues, error messages, API responses, logs, and debugging

📌 Customer Support Specialist (India)
🏢 Jobgether
📍 India