FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our robust, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Description
Principal infrastructure Engineer – Technical Major Incident Manager

Value Proposition
- The principal infrastructure engineer is responsible for leading and managing high-priority (P1/P2/P3)



infrastructure incidents impacting critical business services. The role serves as the central point of coordination during major incidents, driving technical bridge calls, facilitating collaboration across resolver teams, managing escalations, and ensuring the timely restoration of services.
- The Major Incident Manager is accountable for coordinating cross-functional teams, including Server, Virtualization, Unix, Network, Database, Storage, Backup, Security and other Support teams, to identify root causes, restore services, and minimize business impact. The individual must be capable of driving incident calls, maintaining executive-level communications, managing stakeholder expectations, and ensuring all incident activities are executed within established service management processes.

Job Details

Position Title: Principal Infrastructure Engineer
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Jo

📌 Principal infrastructure Engineer – Technical Major Incident Manager (Bengaluru)
🏢 First Citizens India
📍 Bengaluru